FAQ
Frequently asked questions
What to do if your item arrives damaged?
- Please take the item and packaging to your nearest Post Office for assessment and advice. Our standard shipping comes with $100 Australia Post insurance.
Does BurnBella do clip on earrings?
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Yes we do! We can make nearly every design into a clip on for you. All you have to do is let us know in the comments / notes section of the checkout.
- Absolutely you can. All you have to do is let us know in the comments / notes section of the checkout.
- We are happy to consider a different colour topper (pending we have them in stock). All you have to do is let us know in the comments / notes section of the checkout.
- All of our metal backs and hooks are made from hypoallergenic stainless steel.
- Yes we do, we have fixed price tracked shipping for anywhere in the world excluding the UK.
- We most definitely do! Unlike some other businesses, we design and handmake all of our pieces right here in Australia.
- Please email us at sales@burnbelladesigns.com.au