Frequently asked questions

 

What to do if your item arrives damaged?

• Please take the item and packaging to your nearest Post Office for assessment and advice. Our standard shipping comes with $100 Australia Post insurance.
  
  

Does BurnBella do clip on earrings?

• Yes we do! We can make nearly every design into a clip on for you. All you have to do is let us know in the comments / notes section of the checkout.
  
  

Can I swap a dangle topper to a plain hook?

• Absolutely you can. All you have to do is let us know in the comments / notes section of the checkout.
  
  

Am  I able to swap the colour of the toppers?

• We are happy to consider a different colour topper (pending we have them in stock).  All you have to do is let us know in the comments / notes section of the checkout.
  
  

What are BurnBella earring backs and hooks made from?

• All of our metal backs and hooks are made from hypoallergenic stainless steel. 
  
  

Does BurnBella ship abroad or overseas?

• Yes we do, we have fixed price tracked shipping for anywhere in the world excluding the UK. 
  
  

Do you make your own earrings and brooches?

• We most definitely do! Unlike some other businesses, we design and handmake all of our pieces right here in Australia.
  
  

How do I contact BurnBella for more information?

• Please email us at sales@burnbelladesigns.com.au